Frequently Asked Questions

We currently ship Australia wide & to New Zealand. International shipping isn’t available just yet, but we’re working on it.

We offer free shipping on all orders over $90.

Otherwise, you can choose from:
– Standard Shipping: $11.99
– Express Shipping: $19.99

All shipping options are shown at checkout so you can pick what works best for you.

Absolutely. Once your order is shipped, you’ll receive a tracking link via email. If you're having trouble, please contact us & our team will assist you.

Yes, express shipping is available for $19.99.

Select the express shipping option at checkout if you require your order to be delivered faster.

Orders are typically dispatched within 1–4 business days. Standard shipping takes 2–6 business days depending on your location.

Express shipping is also available at checkout.

We accept Visa, Mastercard, American Express, and PayPal. Afterpay is also available.

If you need to make changes, please contact us as soon as possible at support@kizuki.com.au. Once an order has been processed or shipped, we can’t guarantee changes.

In the rare case of a stock issue, we’ll contact you right away with options for a replacement or refund.

If you’re not 100% happy with your purchase, you can return it within 14 days of purchase, as long as the item is unworn, unused, and in its original packaging.

Please note: All goggles and lenses must be returned with the protective inner lens film intact. Once the film is removed, we’re unable to accept the return.

Reach out to us at support@kizuki.com.au with your order number and reason for return.

We’ll guide you through the next steps.

Return shipping costs are the responsibility of the customer. If return is due to a fault or mistake by our team, we will cover the cost of the return.

Once your return is received and inspected, we’ll process your refund to the original payment method within 5–7 business days.

Unfortunately, we do not offer direct exchanges at this time. For further assistance, please reach out to us at support@kizuki.com.au.

Afterpay is a buy now, pay later platform that lets you pay for your items in 4 instalments over 6 weeks, interest free.

1. Easy to apply - Simple and easy to join. Set up an account in minutes. Credit checks apply.

2. Spend limits are dynamic and start low - Once approved, enjoy your dynamic spending limit. We start new customers at a lower spend limit and may increase it gradually over time.

3. Accepted online - Once approved, you can pay it in 4 whenever you shop with KIZUKI Australia.

4. It’s easy to manage your account in the app - Track your payments, check available spend limits, and make early payments in the Afterpay App.

When you use Afterpay, you pay for your items in 4 instalments over 6 weeks, without incurring any interest. To use Afterpay, add items to your shopping cart then select Afterpay from the available payment options. You pay for the first instalment of 25% at the time of purchase, and the remaining three instalments will be automatically deducted from your nominated debit or credit card over the following six weeks.

1. Add your items to your shopping cart.
2. Select Afterpay as your payment method at the checkout.
3. You’ll be redirected to Afterpay to login or create your account.
4. Your payment schedule will be displayed.
5. Track your payments, check available spend limits, and make early payments in the Afterpay app.

To set up an Afterpay account you’ll need to:

- Live in Australia or New Zealand
- Be over 18 years of age
- Have an Australian/New Zealand debit or credit card
- Have a valid and verifiable email address and mobile number
- Have a valid and verifiable email address and mobile number
- Be capable of entering into a legally binding contract
- Credit checks apply

For full terms and conditions visit www.afterpay.com/terms.

Afterpay caps late fees to help keep costs manageable for customers who miss a payment. Late fees will never exceed 25% of the order total or $68 per order, whichever is lower.

How this works:

- For orders under $40: A one-time late fee of up to 25% of the order total applies
- For orders of $40 or more: A $10 late fee is charged when a payment is missed. If the outstanding amount remains unpaid after seven days, an additional $7 late fee applies . This is the same for all late payments until the 25% cap or $68 amount is reached. To remain within the cap, we may charge partial amounts of the $10 and $7 fees.
- You can check your General Terms for other late fees caps that may apply.
- Afterpay is committed to doing everything they can to help you not miss a payment, including sending you payment reminders and offering options to reschedule upcoming payment dates.
- Afterpay is designed to be completely different to traditional credit products that charge interest, so that customers are never in a situation of high compounding interest and revolving debt.

Afterpay can be used online and in stores, depending on the retailer or service. To shop in-store, you’ll need to download the Afterpay app and set up the Afterpay Card. You can add it to your digital wallet via the ‘In-store tab’ in the app. Then when you’re shopping in-store, just tap to pay with Apple Pay, Google Pay or Samsung Pay. To shop online, select Afterpay as your payment method at the checkout. You’ll be redirected to Afterpay to login or create your account.

Afterpay has been built with a range of security features and services to help keep your accounts secure, including monitoring transactions to identify fraudulent trends and behaviours, multi-factor authentication, and encryption to protect your information. You can find out more on at Afterpay’s safety and security page.

Items purchased with Afterpay can be returned for an exchange or refund, subject to KIZUKI Australia’s Returns Policy. Returns or refunds will be processed and Afterpay will be advised. Your payment plan will then be adjusted to reflect the new total order value. If you have already made a payment, this will be refunded to you via Afterpay.

To find out more, visit the Afterpay website.

Nope, guest checkout is available. But creating an account makes it easier to track orders and manage your details.

Click “Forgot your password?” on the account page, and follow the prompts to reset it.

Yes, log in to your account to update your email, shipping address, and/or payment methods.

Absolutely. We take your privacy seriously and use secure systems to protect your data. We never sell or share your information with third parties.

We only collect what’s necessary to process your order and provide support, like your name, email, shipping address, and payment details.

Payments are processed through secure, encrypted gateways. Your credit card details are never stored or visible to us, protecting your privacy and keeping your information safe.

You can view our full Privacy Policy here.